Project with n Issue Types only shows n-1 of them available during Request Type setup

HSCPM

I'm trying to set up my first Service Desk project but regardless of how many Issue Types I associate with it, or in what order, the first one is never available on the Request Types setup page.

To illustrate, let's say I have an Issue Type Scheme with the following Issue Types:

1. Bug
2. Change
3. New Feature

When I go to set up Request Types I can only choose from Change or New Feature.

If I reorder the Issue Type Scheme like this:

1. Change
2. New Feature
3. Bug

Now I can only choose to create a New Feature or a Bug.

If I add something to the beginning of the Issue Type Scheme like this:

1. Task
2. Change
3. New Feature
4. Bug

Now the Request Type creation will only let me choose Change, New Feature or Bug.

Finally, if I remove all but one from the Issue Type Scheme like this:

1. Task

The Request Type creation dropdown then says "No Matches" and won't let me create any Request Types at all.

What is going on here and how do I fix it?

Jack Brickey

this seems odd. are you sure that the first choice is not already 'chosen' i.e. does it look like this...

 

 

please share a screenshot if this does not help