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Jira Server To Jira Cloud migration issues

Pooja Shukla_zb09hq

I have recently migrated from Jira server version to Jira cloud using the steps mentioned in the following document,

https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

However, I am facing following issues after migration,

1. Attachments are missing

2. User avatars don't appear even after restoring attachments folder successfully

3. Custom filters are not available in Cloud after migration

Can you please help with these issues as I could not find a relevant answers even after lot of rnd on these issues.

Accepted answers

Maren

Hi Pooja,

If you reach out to our support team directly, they can help you troubleshoot your scenario.

Best wishes,

Maren

All comments

Maren

Hi Pooja,

If you reach out to our support team directly, they can help you troubleshoot your scenario.

Best wishes,

Maren

Pooja Shukla_zb09hq

Thanks Maren! I've already raised a support ticket but not sure how to close this one.

Maren

All good, you can leave this as-is. I hope they're able to help you troubleshoot your migration and get you up and running in cloud!

Martha Delgado_xkrc02

Hi @Pooja Shukla ,

Was your issue resolved? It looks like I'm having the same problem as you and I was wondering if Atlassian was able to find a solution to your problem that you can share with me.

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