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We pushed attachments through Rest api but attachments is not visible to customer

Prashant_6q3r0g

Hi Team,

We pushed attachments through Rest api but attachments is not visible to customer portal

please help us to get the attachments to the customer.

Thank you in advance

Accepted answers

All comments

Angélica Luz

Hi Prashant,

Thank you for reaching out to Atlassian Community!
For attachments to be visible on a ticket for the customer in the customer portal, the attachments must be added on a comment.
If the attachments were only added to the ticket but not shared with the customer on a comment, they won't be able to see because the field "Attachments" is not visible in the portal, it's visible only for agents internally.
Please, give it a try and let us know how it goes.

Regards,
Angélica

Prashant_6q3r0g

Hi Angélica,

Thank you for responding, Ya it works in comments but can you suggest how do i push all attachment to comment field so that the all attachments can be visible in portal.

Thank you in advance.

Best Regards

Prashant

Angélica Luz

There are two APIs related to attachments and you need to use both. First, you need to use the Attach Temporary File and then the Create attachment to add the attachment as public with a comment for the customer.

Please, give it a try and let us know how it goes.

Prashant_6q3r0g

Ya, I will try and let you know.

Thank you Luz

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