Jira Service Desk: Customer Portal: UI style differs b/w Cloud and Server

Question

Jira Service Desk Customer Portal in the Cloud has a fancy UI style.

The style differs from what JSD 4.3.0 Server has dramatically.

The questions:

- How can it be configured on JSD 4.3.0 Server?

- If it's not there now, when will it be available in Server?

Thanks!

Cody Stevens · Answer

Hey @Alexey Inozemtsev

Of course! I don't know if its possible because I haven't done it myself but I do know that these add on's provide you with extra customization with the look and feel that is not out of the box. Some are complete overhauls and make it look completely different.

Alexey Inozemtsev_thfw2c · Answer

Cody, hi! Thank you so much. We’ll look into this option.

Don’t you know if it is possible to re-create the Cloud styling w/ add-ons?

Alexey Inozemtsev_thfw2c · Answer

Alexey, thanks for your input. That’s exactly the same understanding which led to ask this question.

By the way it didn’t took long Atlassian to port new UI from Cloud to Server in JIRA. Don’t see any reason for delay in JSD.

Is there any known?