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Unable to rank any issue in Agile

Lutz Uharek2

Hi,

When trying to rank issues, I allways get the error message: JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.

We are in the testing phase and it is really frustrating for me to convince people of a product with such a bug.

Hope you can help me soon.

Best,

Lutz Uharek

Accepted answers

All comments

Nic Brough -Adaptavist-

It's not a bug, it's simply not possible to re-index every time a change that requires re-indexing to be done is made.

What happens after you re-index?

Lutz Uharek2

After re-indexing the error is still there. So what can I do to rank the issues?

Lutz Uharek2

After re-indexing the error is still there. So what can I do to rank the issues?

Nic Brough -Adaptavist-

Ok, what does the log say, both for the reindex and when you go to this screen and get the error message?

Nic Brough -Adaptavist-

You won't for OnDemand - it's on the OnDemand servers, which the clients don't have access to.

The best I can offer for OnDemand is for you to check the configuration. What does the filter for the board say exactly? And is the rank field definitely enabled for all the projects and issue types that could land in the board? (Generally, I find it easiest to set the rank field as global so you don't run into the context problem). And is it definitely visible in the field configurations for all the projects and issue types (again, I tend never to hide it in the schemes)

Bruna Griebeler

Which version of Jira Agile are you running?
Is possible that you have duplicated rank values on your database or that you're facing one of this bug:
https://jira.atlassian.com/browse/GHS-10872

Ivar

@Lutz Uharek, what collation do you have in the database? We have scandinavian and ran into this issue: https://jira.atlassian.com/browse/GHS-11178. The solution was to execute as this article describes: https://confluence.atlassian.com/pages/viewpage.action?pageId=665223710.