nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

I Got My Second Certification!

Cody Stevens

Yesterday I passed my Jira Service Desk Administrator exam, which was my second certification in a month! I am extremely excited and I'm on the path to getting my ACM.

Is anyone else going for their ACM and what certifications have you gotten so far? What do you all do to prepare for the certifications aside from the courses Atlassian provides?

Comments

Jimmy Seddon

Congrats! I'm aiming for that myself. All I have done so far is the ACP-600 exam. The Service Desk one was next on my list.

The courses are great, I've also seen a number of people mention looking at the exam topics list and then going through the documentation for the items listed in the topics.

Good Luck with whatever you decide to do next!

-Jimmy

Cody Stevens

Thanks @Jimmy Seddon ! I did the ACP-600 as well for my first certification which unfortunately isn't ACP level. The next one I plan on going for is the Jira Admin ACP-100. That one will definitely be a challenge so I'm trying to get tips for it.

Thats a good idea with the documentation. For the JSD one I stuck to the courses, youtube videos, and some articles.

Max Foerster - K15t

Congratulations Cody!

If you look around in the discussion and question topics here you will find valuable hints and tips on how to prepare for the exam. And good luck to both of you with the next one!

Best, Max

Kris G _Alacriz_

Congrats, Cody.

But what do you mean when you say ACP-600 isn't ACP level ? It does count towards TSP!

Cody Stevens

Hey @Kris G _Alacriz_

When you achieve your ACP-600, the actual certification is AC-JPA. Its a full certification but because its only AC, it doesn't count toward your progress of becoming an Atlassian Certified Master (ACM)

Cody Stevens

I'll definitely look around more and thanks!

Patricia Francezi_iDev_

Congrats @Cody Stevens

I will attemp the second time in JSD (failed the first one ) can you share tips and your course of study in ACP-400. I maybe didnt get the right track on this. Need help, please!

Max Foerster - K15t

Hi Patricia,

what did you think was the most difficult part in your first try? What areas would you describe as problematic? You got the report after the exam with your percentages. Basically, a very big part of JSD is JQL (Queues, SLAs/Goals, Automation) and the configuration of a Service Desk project itself (customer permissions, customer portal, etc.). So set up a project and play through the roles to get to know the behavior as customer, collaborator and project admin.

Best, Max

Patricia Francezi_iDev_

thanks!!

Cody Stevens

Hey @Patricia Francezi_iDev_

Like Max said, looking at the percentages you got can really help. I didn't find the training provided that useful but I took the two days before quiz day to study. I did the Jira Administration: Getting a service desk up and running and Jira Service Desk Administrator Certification Prep.

I focused on learning the confluence/kb integrations and rules because that is a big part of the test. I also had a test instance I practiced and played around in.

There are also tons of videos on YouTube that may be able to help.

Good luck on your test!

Max Foerster - K15t

Congrats @Alexander Bondarev

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

training-and-certification