Automatically adding a specific user as a watcher on status change

Question

Hi,

How can I automatically add a specific user as a watcher when case status changes in Jira Service Desk tickets?

Thanks,

I. Solomon

Kirstin Seidel-Gebert · Answer

Thanks for pointing me to this, Evn! I'll have a look again when we're finally on cloud sometime this year.

Evn Tomeny [Appfire] · Answer

@Kirstin Seidel-Gebert

I'm hoping you've been able to find an answer to this in the past year, but on the off chance that you haven't, here it is:

Atlassian Cloud uses unique identifiers for users, not username. Here's how to find that:

* Select Filters -> Advanced Issue Search and "Switch to JQL" if you're in Basic mode.
* Type "Assignee = username" with the person you're trying to add as a watcher, then select them from the list that pops up. Jira will now automatically convert their username to an alphanumeric string.
* Copy this value.
* Create an "Update Any Issue Field (JSU)" Post Function - have it update the Watchers field, and for the value, paste the alphanumeric user ID you copied.
* Check the "Append Value" option so you don't overwrite anything entered on Create.

Feel free to let me know if you run into any issues!

Cheers,
Evn

Kirstin Seidel-Gebert · Answer

Hi Israel,

how did you achieve this?
I've tried this for about 0.5 h now but all I get is an error on ticket creation.

I tried setting the field Watchers to the user name of the person in question.
I also tried to set the Perform As User option to a user with Manage Watchers permissions to avoid permission problems.

Cheers,
Kirstin