More than 2 Mandatory/Require Fields for Email Automation

Rika Mandasari

I want to set email automation to Jira Service Desk to be able to create/update issue and comment from email. Is it true that,  requests by email must have only "Summary" and "Description" as required, all other fields must be optional?

is it possible to set other fields as required?

 

Angélica Luz

Hi Rika,

Currently, Jira only recognizes the subject and the body of the email to add as the summary and description, that's why it's not possible to add more required fields on the request type for the mail handler.
We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDSERVER-1753
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica