How to send mail base on a custom field

Question

There are two custom fields in the project. One is a check list field named "Need Notification" which has 2 values "Yes" and "No". The other is a datatime picker field name "Set notification time".

What we need is, when a user select "Need Notification" as "Yes", and he then set a datatime in field "Set notification time", for example on 2019/8/10 10:00 AM.  When it comes to 2019/8/10 10:00 AM, jira will send a mail to the person.

I plan to use script runner to do this. In Script Listeners --> Send a custom mail, I set "Condition and Configuration" as below:

cfValues['Need Notification'] == 'Yes' && cfValues['Set notification time'] == now()

But seems it doesn't work. Would you please tell me how to write the condition script?

Thank you very much!

Antoine Berry · Answer

Hi @ClaireYang ,

The listener listens to an event and will execute each time the event is triggered. In your case you probably should create a custom event, trigger it in a service using a script which will execute the listener and send the mail.

You could run the service every x min and check if there is a mail to send.

Hope that was clear enough.

Antoine