New Jira License Key is rejected

Rene Huxol

Hi folks,

I'm running a pretty old Jira 7.13 and want to upgrade to the latest. As the License expired last month I extended my license but the Jira-Instance is rejecting the new license with error:
The license could not be installed.
An unexpected error occurred. Refer to the logs for more information.

I tried to add it via "Administration" --> "Applications" --> "Versions & licenses".

I even can not find a hint about the license in "the logs". Does anyone knows the precise path?

Is there another way to update it?

Thanks in advance.

Pavel Junek

Hi Rene,

Please see this thread - https://community.atlassian.com/t5/Jira-questions/quot-An-unexpected-error-occurred-quot-when-installing-JIRA/qaq-p/626298

Pavel