Jira had problems starting up

Question

This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service.

DescriptionTimeLevelException
An error occurred performing JIRA upgrade
2019-07-31 14:12:40 error The upgrade task manager has returned a non-successful result from running the upgrades

If you're unable to fix the problems and need to contact support, we can respond faster if you provide the logs of your instance.

Jimmy Seddon · Answer

Hi @fabdalla,

Welcome to the Community!

Could you please provide a little more context to this message?  Are you a Jira Administrator or a user that encountered this error when trying to login to Jira?

If you are an administrator, what version of Jira were you previously on and what version were you trying to upgrade to?

Have you looked at the logs for more information on the error you are seeing?

Any more information you can provide would be very helpful.

-Jimmy