Any relations between JIRA standard steps and JIRA report plugins ?

Christophe Leit

Hello,

I'm trying to use several plugins in order to make some good reports on shared dashboards, but everytime I tried to display some charts (with specific steps for example), ... an internal error occured. And Unfortunately, I cannot use them.

I have recreated my workflow from scratch, using a maximum of JIRA original steps (like 'Open', 'In Progress', 'Closed', 'Resolved',...). Because I've got the impression that Jira works better using all that steps (and that a lot of hidden system fields would be updated and are required by JIRA plugins), and that we need a maximum of data to use correctly jira report plugins...

My question is : in order to use a maximum of jira report plugins, must I use all JIRA basic steps described above ? or there is no relation between these basic steps and the good performance of JIRA report plugins ?

Thanks a lot,

Christophe

Randall Robertson

No, the default workflow steps are not required to make those reports work. I have customized workflows that use none of the standard workflow steps and the reports work fine. Have you checked the JIRA log for an error message after running a report that fails? That is available in the Administration section of your JIRA instance.