The Jira server could not be contacted - When trying to do a basic search after upgrade to 8.1.0

Question

Jira has been recently upgraded from 7.11 to 8.1.0 are we are unable to go to any higher versions than this.  Now when trying to do a 'basic' search in 'Search for Issues' and then a field is selected from the 'more' button the following error appears.

"The Jira server could not be contacted.  This may be a temporary glitch or the server may be down".

I have tried different browsers / incognito mode etc / cleared browser cache but issue remains

An advanced search for the same criteria is successful.

I would like some help on how to resolve this.  I have had a look through the log but cant single anything out that might be causing it.

Iskender Gunusen · Answer

Hi,

We are getting a very similiar error. Were you able to solve this one?

Kind regards,

İskender

Craig Booth · Answer

Jira Server has been re-started

Integrity check issues have been resolved

Health check reporting no issues

Jira has been re-indexed a couple of times

Add-on compatibility has been checked and updated where required

Error being reported in the atlassian-jira-log file

http-nio-8080-exec-14 ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [Filter execution threw an exception] with root cause
java.lang.NoSuchMethodError: com.atlassian.query.clause.TerminalClause.getProperty()Lcom/atlassian/fugue/Option;

Checked log analyzer and still reporting some errors.

JP _AC Bielefeld Leader_ · Answer

Hi,

did you check the application log? Any issues in there? Did you try a restart of the Jira server?

Best

JP