Email notification for ticket changes

Question

Does anyone know if there's a way to avoid sending out emails to watchers of ticket every time a particular field is changed? I know they can be shut off entirely, but we still want watchers emailed on most changes on a ticket, but not on changes to a certain field.

Joe Pitt · Accepted Answer

You can't control notifications by field. The workaround it to only have the field only on a transition screen and view screen and in the post processing don't fire the edit notification. You could create a custom notification event called noemail and use it on transitions you don't want notifications sent.