Publishing Confluence Knowledge Base

Question

We are looking to provide read access for our Confluence Knowledge Base to users.  We have a branded intranet and would like to be able to either create a widget that can access the knowledge base or just provide some kind of access for user self-help.  Without having to give people login directly to Confluence, how could we go about that?

We currently have Jira, Service Desk, and Confluence tied together, so it's about providing something of a support portal that ties back to all of this.

JP _AC Bielefeld Leader_ · Answer

Hi,

be aware that you can only connect & search one Confluence space per Jira Service Desk project. The access to Confluence must be done via the Jira Service Desk customer portal.

The limit for only connecting a single space to a project made us not using / pushing this solution to our customers.

Best

JP

Mark Cogan · Answer

Then I shall update this with our final solution.  I think it would be a great thing if on a corporate level Service Desk knowledge base integration to custom sites is something more widely accomplished.

Darryl St. Pierre · Answer

Sounds like a challenge! I'm not an advanced enough Atlassian user to know if that level of integration is possible, although it may be more of an internal project for your tech staff to figure out presentation within the unified site. Since it doesn't seem like there's authentication happening (based on no license requirement), there may be a way to create a connection...

Good luck. I hope you get some more in-depth responses!