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Confluence PDF exporter freezes

Tommy Wood

Hey guys,

I'm trying to export a space to PDF, but every time I try it freezes at exactly 52% complete, while it says it's converting the first page. I've tried disabling my layout and stylesheet, but that didn't help. The HTML and XML exporters work perfectly, so I think the problem is with the PDF funtionality specifically.

Does anyone have an idea of what's wrong, or what might be done about it?

Thanks!

Accepted answers

Giuliano C.

The following articles may help you, sir:

https://confluence.atlassian.com/display/CONFKB/Exporting+Page+or+Space+to+PDF+Fails+and+Causes+High+Load+or+OutOfMemory+Error

https://confluence.atlassian.com/display/CONFKB/Space+or+PDF+export+causes+poor+performance

Otherwise, in case of having specific issues with that and some good information from the log files (mentioned in the answer above), feel free to raise a new ticket in our support channel (https://support.atlassian.com).

Wish you the best,
Giuliano Tenedini
Confluence/Crowd Support

All comments

Mallmann

Hey Tommy,

Can you please share what version of Confluence you're running there? Also, have you had the chance to check the atlassian-confluence.log file in order to search for related errors? We might get some useful information in there to troubleshoot it.

Eduardo

Giuliano C.

The following articles may help you, sir:

https://confluence.atlassian.com/display/CONFKB/Exporting+Page+or+Space+to+PDF+Fails+and+Causes+High+Load+or+OutOfMemory+Error

https://confluence.atlassian.com/display/CONFKB/Space+or+PDF+export+causes+poor+performance

Wish you the best,
Giuliano Tenedini
Confluence/Crowd Support

Tommy Wood

Thanks! We fixed it – we were unknowingly trying to export a few dead links from an experied free trial of Confluence

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