nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Visibility of tickets in Service Desk within an organization in Jira

Brian Litwak

Hi,

I am using Jira Service Desk

(https://southworks.atlassian.net/servicedesk/customer/portals)

I don't want that clients can watch each other question and our answers.

Is it possible?

Repro steps.

1. Create a request at our Jira Service Desk with user A.

2. Go to https://southworks.atlassian.net/secure/Dashboard.jspa with user B.

3. Take a look at activity stream with user B. It should notice activity stream of user A.

Kind regards,

Accepted answers

All comments

Jack Brickey

place your clients into Organizations and keep issues separate.

Brian Litwak

What do you mean with keep my issues separed?

ok, I create an organization and move my clients in that place...

Brian Litwak

I tried this unsuccessfully

https://community.atlassian.com/t5/Jira-Core-questions/How-can-i-configure-an-issue-security-scheme-to-limit-users-to/qaq-p/996249

Brian Litwak

@Jack Brickey can you help me?thanks

Jack Brickey

what i mean is don't try to use a single question for two independent customers. Not sure if that is what you are trying or not but just wanted it to be clear.