How Do i send an email to assignee when the due date is reached?

Question

Is there a way to remind assignee about the following via e-mail?

* Tickets being due within the next 24 hours
* Overdue tickets

We have installed Automation Lite for Jira.

Jira Version 7.6.

Max Foerster - K15t · Answer

I'm with you Mikael. I would also try to avoid this by all means. It's more like the bare minimum solution. But you wouldn't use this on a filter returning all issues of your instance and not in an enterprise-sized instance. So this can be a viable solution depending on a few factors like your deployment size etc..

Mikael Sandberg · Answer

You should be careful assigning the application group to a JQL subscription, it can have a performance impacts on your system. It is always better to make the subscription as narrow as possible.

Max Foerster - K15t · Answer

Hey,

yes, that's true only groups and individual users. There's no other way with group filter subscriptions. So the easiest way would be to simply choose the group that grants users access to the application (e.g. jira-software-users). But then everyone would be notified about upcoming due dates. If you need a smaller group of recipients you would have to create that group and add members to it.

For a more advanced approach, you will have to look at for example the available apps I mentioned above. Everything that enables you to schedule the execution of a certain rule (with narrowing down the scope, conditions, the usual stuff 😁) and sends meaningful notifications.