The usage scenario is: * A feature was implemented during a sprint; * The feature met acceptance criteria and was released and deployed after the sprint was closed; * A 'bug' was discovered in production resulting from this feature; * The development team would like to reopen the issue rather than create a bug. How would one do this? What are some implications from reopening the original Jira issue rather than creating a bug and pulling it into a new sprint? Thanks,

nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to reopen a released, closed issue in Jira

David H Stannard_fh30h8

The usage scenario is:

A feature was implemented during a sprint;
The feature met acceptance criteria and was released and deployed after the sprint was closed;
A 'bug' was discovered in production resulting from this feature;
The development team would like to reopen the issue rather than create a bug.

How would one do this? What are some implications from reopening the original Jira issue rather than creating a bug and pulling it into a new sprint?

Thanks,

Accepted answers

Pete Singleton

The correct solution is to create a new Bug and link it to the original Story.

However, if you really must reopen the story, then you will need to edit the Story workflow to create a transition, either to a new state of Reopened, or back to an existing state. This transition should also be made to clear the "resolution" field (via workflow post-conditions.

All comments

Pete Singleton

The correct solution is to create a new Bug and link it to the original Story.

David H Stannard_fh30h8

I agree upon the correct approach. But since Scrum teams can define their working agreement and go through a learning cycle ...

And understood with respect to the work flow changes.

Thx

Jack Brickey

agree that opening a bug on a "released" feature is the correct approach. That said if you wish to reopen an issue you simply need to have a transition from the closed status back to To Do or whatever status you want. Be sure to have a post-function that clears the Resolution field.

Paweł Albecki

"The development team would like to reopen the issue rather than create a bug."

But why? Reopening issue closed in the last sprint would result in false reports because it would add e.g. closed story points value to both sprints.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-server