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Jira Service Desk SLA's

Varun Chillamcharla

Hi all,

I have created 2 sla's when i created the ticket it's not displaying any SLA in ticket.

thanks.

Accepted answers

Jack Brickey

i expect that one or more of the SLA conditions are not being met. To assist you further I would need a screenshot of your SLA page and the detailed view of one of the issues not displaying the SLA. Alternatively look closely at the details and figure out why the issue is not meeting the SLA criteria.

All comments

Jack Brickey

Varun Chillamcharla

...

Varun Chillamcharla

@Jack Brickey see the screen shot above.

thanks.

Jack Brickey

so then the things to confirm:

the issue is indeed associated with GIEO project (expect it is)
check the channel the issue came in on. it needs to be via the portal not email or the Application itself.

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