Why there is number mismatch for licensed users

Question

Hello ,

I am using following atlassian KB page for getting licensed users .

https://confluence.atlassian.com/bitbucketserverkb/how-do-i-find-which-users-count-against-my-bitbucket-server-license-779171685.html

With the help of rest api i am getting around 4682 licensed users but when i am logging in to Stash as an administrator and checking then i can see there are 8436 licensed users . Why there is a mismatch . What i am doing wrong ?

This is my get request for getting licensed users :

https://<serverurl>/rest/api/1.0/users?permission=LICENSED_USER&limit=1000&start=28767

Bryan Turner · Answer

@DTS Infra Admin

You’re running into a bug discussed on BSERV-7571 where users are dropped when you use a limit larger than 1/2 the configured max page size. The default max page size for users is 1000, so passing limit=1000 means users are getting dropped from the results. Try your query again using limit=500 (or less) and you’ll get the correct result.

I’ve split BSERV-11884 from BSERV-7571 to track fixing the paging.

Best regards,
Bryan Turner
Atlassian Bitbucket

Ana Retamal · Answer

Hi!

I've seen you submitted the same question via our Support portal, please continue collaborating with my colleagues until the resolution of the issue :)  Once it's solved, don't forget to post the solution here so it can help other users!

Best regards,

Ana