Account email change

Question

Hi,

I set-up the account by my personal email, and now I want to change my personal email to my work email. But I got the message said the following -

Your email change request could not be processed because [my corp email] is already associated with another Atlassian account.

What should I do?

Thanks.

Shannon S · Answer

Hello there,

Happy to help you with this.

Are you looking to completely remove the other account and its history?

I would recommend reaching out at Customer Support. They will be able to assist you with your account.

Regards,

Shannon