10-15 minute email notification delay for specific user

Question

Hi,

I'm new to Jira administration and would like some help diagnosing an issue one specific user is having; email notifications are not sent immediately to him if an issue he is/was assigned is updated.

No one else is having such issues and we have a round 1800 users.  I've had a look at the mail queues and there are zero stuck messages and the mail queue delay is set to "0 * * * * ?" which I believe translates to "At second :00 of every minute"

What steps can I take to identify any issues?

Many thanks,

Taza

Felipe Carasso_mdjmq4 · Answer

Jira's cron has "second" as first field, as opposed to system Cron that has "minute". So 0 * * * * ? in Jira means every 0th second of every minute.

Murtaza Iqbal · Answer

I've put yours into CronMaker and it comes up as invalid.

Milan Chheda [INFOSYSTA] · Answer

0 * * * * translates to "Every 0th minute of every hour" and not every second. You can probably change that to

*/1 * * * * translates to every minute.