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The articles I created in Confluence are not presented in the knowledge base

toopdmhelp@se.atlascopco.com

Hi,

We ave Jira Service Desk (8.2.3) linked to Confluence (6.15.7).

But when we create articles in Confluence, they are not presented in the knowledge base.

When I create a ticket, no related articles are available.

Did we do something wrong when installing Jira and Confluence?

Accepted answers

Jan-Peter Rusch

Hi,

make sure your articles are created in the Confluence space linked to your service desk project. Did you configure request type specific labels for pages to be searched & displayed?

Make sure your articles are not restricted, the space is accessible by anonymous & the articles you create are not restricted by a parent page in the page hierarchy.

Best

All comments

Thomas Deiler_db00h3

Dear toopdmhelp@se.atlascopco.com ,

are you logged in as a "customer"? I ask because you checked "Only licensed users ...".

So long

Thomas

toopdmhelp@se.atlascopco.com

Hi Thomas,

I logged in as admin and create pages in Confluence. Then I create a ticket to see if related articles are presented.

I'm not sure how to use Confluence yet. I set Anonymous Acess to "Can use" and now it seems that the pages I create are visible in the knowledge base.

I still try to figure out how Confluence works. There are a lot of parameters to configure:)

Do you have som advice, guide of video on Youtube that could be usefull for me?