nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira Service Desk separate outgoing mail for each project

ebusinesspl

Is that possible to using seperate outgoing mail for Jira Service Desk Projects? Current we got Jira Software & Jira Service Desk on the same instance and after quick research I found 1 option for this case - mail alias but we do not want to using the same mailbox for Jira Software Project's purpose. Furthermore - we want to using seperate outgoing mail for each service desk project.

The main problem is that replies from jira service desk comming from another mail.

Scenario:

Outgoing mail: jira@example.com (global setting)

Email Request for JIra Service desk project: jirasd@example.com

User can raise ticket via email (send email to jirasd@example.com) but he get reply from jira@example.com and for example he cannot reply (add comment) via email.

Accepted answers

All comments

Ismael Jimoh

This is possible with the add-on Email This Issue.

Not possible out of the box to my knowledge. The functionality to set up new SMTP server which was released in the latest version.

ebusinesspl

Thank you for quick reply. This add-on also resolve problem with emailing to non-jira users for us.

Is there any chance to add this funcionality in further version of Jira?

Alexander Bondarev_x6gjf3

Hi, @ebusinesspl !

It is possible to configure a project's email address, which is the email address that notifications are sent from – i.e. the 'sender address'.

Look through this article.

ebusinesspl

I know that I can set up different email address in notification schema but these address has to be alias of main SMTP address configured in Outgoing mail global settings. Technically I have mailbox jira@example.com and alias jirasd@example.com pointing to the same mailbox. This is not what I want.

Jan-Peter Rusch

Hi,

Jira Service Desk projects use a different mail handler for communicating with customers as communicating with internal (Jira) users. You should be able to configure a separated project email address for customer & internal communication.

I just came over this:

It clearly states that the project email address is used as the sender address.

Am I getting something wrong here?

Best

ebusinesspl

But these settings depends on global outgoing mail. For example if you have in System->Outgoing Mail "abcd@example.com mailbox" and you want set up Project Email Address from "Notification" settings mailbox ab@example.com it won't work (jira does not know about ab@example.com credentials - it is really weird because credentials is saved in "Email Request" in jira service desk project.

I have tested this scenario.

Bob_tpy0sc

@ebusinesspl - doesn't have to be an alias, your main SMTP account can also simply have rights to the other account.

If you have multiple tenants you'd still have a problem. For this JETI helps a bit as mentioned above, being able to add another SMTP server - but JETI doesn't allow using this SMTP to send the default JSD notifications, so you'd have to manually replace them. This obviously has quite the impact on the entire setup, let alone maintenance.

Or did I miss something?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira-service-desk

jira-service-desk-server