Working hour

fernando.abadie

Hi,  I am a new Jira Service Desk admin and I need to know if  is it possible to configure a calendar  in order to avoid the customer can open new tickets by e mail and by Jira customer portal during non working hours?

I want the customer can only creates new tickets in working hours  from 08:30 AM to 18:00 PM monday to friday

I want also for non working hours, the Jira Service Desk can send an email notification to customer who try to open new tiket, something like this:

"Dear customer,  

Opening new ticket by mail or Jira Portal  is not possible at this time, please contact to 800 10001000"

 

it is possible?

 

Thanks a lot

 

Fernando Abadie

fernando.abadie@ebd.cl

 

 

 

 

Alexey Matveev

Hello,

I believe that you would need an app for it.

It could be done with such add-ons as Power Scripts or ScriptRunner.

If you want to use the Power Scripts add-on, you can create your own mail handler with your custom logic:

https://confluence.cprime.io/display/JJUPIN/Mail+Handler

You can send a email inside this mail handler:

https://confluence.cprime.io/display/SIL/sendEmail