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Ouch! We can't load the PDF error message

B-CH

I have the problem that I can no longer view or open already uploaded or newly uploaded PDFs. There is always the error message "Ouch! We can't load the PDF error message ". I've seen that this problem has already been asked once or twice, but I haven't found a solution anywhere. I'm working with Confluence version 6.15.6.

What I have already tried: Other browsers and refresh the browser.
Unfortunately nothing worked.

It would be nice if I could solve the problem.

Accepted answers

Thomas Deiler_db00h3

Dear @B-CH ,

please tell us what the log says in the moment of an upload.

So long

Thomas

Glen Cochrane

This is the workaround that consistently works for our team.

In the issue, scroll down to History tab.
Find the entry where the PDF was attached.
Click that link which successfully downloads the PDF.
You can then scroll back up to the attachment and click to successfully view in hte browser if preferred.
🍻

All comments

Thomas Deiler_db00h3

Dear @B-CH ,

please tell us what the log says in the moment of an upload.

So long

Thomas

B-CH

Hello
Sorry, the incident solved itself by an update and a clean restart. Probably it was just a temporary problem.
Thanks anyway for the quick answer.

Glen Cochrane

This is the workaround that consistently works for our team.

In the issue, scroll down to History tab.
Find the entry where the PDF was attached.
Click that link which successfully downloads the PDF.
You can then scroll back up to the attachment and click to successfully view in hte browser if preferred.
🍻

B-CH

Thanks for your Answer. It worked! :-) Best part ist step 5, i like.

Best Regards

Zachary Alvarez_9kbqng

Where is the history tab? Has this been moved or renamed since 2020?

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