Confluence: Jira issue macro shows error to confluence users

Question

Hello there

I'm testing Confluence for my company which we intend to use as a customer portal and internal knowledge base.

At the moment we are using both Jira Software and Jira Service Desk, and we want to integrate the applications as much as possible.

We do however not want to give our customers access to our Jira software application, because we write internal comments, estimates and so on - that is not for our customers to see. We figured that with Service Desk and Confluence, we could give our customers access to see the issues (and the information from those issues) we see fit. We plan to make a restricted page for each of our customers with a Jira issue macro that displays all the projects we are working on at the moment in Jira software. And they will have access to their support tickets from Service Desk.

Problem is, it seems, that our Jira software is not public - and never will be - so it can’t display the info in Confluence. Well at least not if it’s an anonymous user.

We intend to give our customers a paid user in Confluence (in the confluence-user group), to be able to use the restricted page feature anyway, but will this be enough for them to see information from the Jira issue macro or do they also have to either a service desk or Jira software user?

Please if anyone knows what combination is required, let me know, so I’m 100% sure before purchasing licenses.

Sincerely Steffen

Steffen Vester · Answer

Hi @Ste

Thanks for your fast reply. That's what I thought. But I also tested with a new user who i granted access to confluence-user and jira-servicedesk-users (which is the equivalent to a Service Desk agent), where it was possible to see the content of the Jira issue macro.

But if I try to log in to Jira Software, with that login, I have no access.

I can't be giving our customers a Service Desk agent status, thats for sure, but if I create a new group in Service Desk which has less (or no) administrator/agent permissions, they might be able to see the content of the Jira issue macro??

So, is it possible to make a new Service Desk group with no administrator/agent permission (so they are more or less just a regular user, but a paid user who takes up a license)?

And will a user in that group and confluence-user be able to see the Jira issue macro content?

Hope someone can help. Thanks in advance

Inactive Stephen · Answer

Hi @Steffen Vester

I'm pretty sure you'd need to have those issues you want to show your customers a summary of publicly accessible (i.e anyone can access). Otherwise, the filter is going to show no results as issues which are restricted based on project permissions are restricted everywhere.

The Jira Issue Macro is just showing an issue search filter - like on Jira, if you don't provide shared access to a project you created - only you would be able to see the results in a search filter.

More on restricted viewing can be seen here.

Ste