nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Disable customer notification on Status change

unknown

Is there a way for us to disable notifications for every status change?

Thank you

Accepted answers

Susan Hauth _Jira Queen_

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out. This is hard coded in JSD.

Hope that helps

Susan

All comments

Susan Hauth _Jira Queen_

Hi Karren,

You can go to Project Settings - Customer Notifications and disable the notifications that are for "Customer-visible status Changed".

FYI, no matter what you disable a notification when the request is resolved will be sent out. This is hard coded in JSD.

Hope that helps

Susan

unknown

Thanks Sunsan!

It worked, I just noticed that I did not received a notification for closed tickets

Karren

Bohdan Malyk

Hi, can you point out where "Project Settings" are located?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk