Forcing a pop up modal

Question

Hi there-

I'm trying to create a way for the engineers to choose a fix version and make sure that a custom field (release notes) is populated before they can close an issue as "fixed." To do this, I'd like them to be able to choose "fixed" but if the fix version is blank and the "release notes" custom field is blank, then a modal pops up and they fill in those two items.

I currently have this working through transitions, but all this does is prevent them from choosing "fixed" as an option. This ultimately will just cause them to choose "done," and won't work.

I'm having a lot of trouble finding documentation surrounding this. Could someone please help.

Inactive Stephen · Answer

Awesome @Allie Emrich - how did you end up doing it, for future reference?

Ste

Allie Emrich · Answer

I actually figured it out. Thanks!

Inactive Stephen · Answer

Hi Alex,

Is this a specific issue type?

You're right - having the screen or validation isn't a guarantee of them using the correct resolution, as they could choose 'Done' instead and avoid the need to populate these two fields. You could make them mandatory for all resolutions as an alternative, but it depends if other resolutions like Done need FixVersion / Release Notes.

However, if Fixed was for Bugs (rather than Stories) then you could create a workflow specifically for the Bugs which has just Fixed as a resolution. By then applying a screen with FixVersion and Release Notes as mandatory fields you could ensure they populate them.

But it'd be difficult to manage the behaviour on a generic workflow / screen set if there is a workaround - that is more behavioural than system-driven.

Ste