JIRA + CROWD - CROWD

Sal Ingrilli

I have a JIRA backup from a JIRA system that was running with CROWD.

I got the JIRA backup restored but I am not running CROWD anymore, and when I try to login into JIRA, I get the exception below.

How can I create a JIRA user to access the system?

Running JIRA 7.7.0 + PostgreSQL 9.6.14-3.

 

com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:945)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:87)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.crowdServiceAuthenticate(JiraSeraphAuthenticator.java:75)
at com.atlassian.jira.security.login.JiraSeraphAuthenticator.authenticate(JiraSeraphAuthenticator.java:49)
at com.atlassian.seraph.auth.DefaultAuthenticator.login(DefaultAuthenticator.java:88)
... 33 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 10 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 23 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.net.UnknownHostException: crowd.myhost.com
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323)
at java.net.InetAddress.getAllByName0(InetAddress.java:1276)
at java.net.InetAddress.getAllByName(InetAddress.java:1192)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:112)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:359)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.client.cache.CachingExec.callBackend(CachingExec.java:593)
at org.apache.http.impl.client.cache.CachingExec.execute(CachingExec.java:270)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.executeCrowdServiceMethod(RestExecutor.java:574)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:413)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.authenticateUser(RestCrowdClient.java:162)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.authenticate(RemoteCrowdDirectory.java:208)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticateAndUpdateInternalUser(DbCachingRemoteDirectory.java:272)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.authenticate(DbCachingRemoteDirectory.java:183)
at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:311)
at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:198)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:75)
... 107 more

Sal Ingrilli

This worked:

https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html

When they say "confluence", assume it means "jira".

I only executed steps 1-6, repeated here for your benefit:

1. Stop Confluence.
2. Edit <installation-directory>/bin/setenv.sh or setenv.bat and add the following system property, replacing <your-password> with a unique, temporary password. 

-Datlassian.recovery.password=<your-password>

See Configuring System Properties for more information on using system properties.

3. Start Confluence manually (don't start Confluence as a service).
4. og in to Confluence with the username recovery_admin and the temporary password you specified in the system property. 
5. Reset the password for your existing admin account, or create a new account and add it to the appropriate administrator group. 
6. Confirm that you can successfully log in with your new account.

Good luck.