How to notify new assignee after cloned the issue using script runner

Ramesh Kale

I have cloned the issue A and created issue B using post function script runner and changed the assignee of the issue B using automation rule.

Now i need to notify new assignee that 'issue B (cloned one) is assigned to you'.

i have tried it using automation rule below.....

Trigger:: When: 'Issue Created'

Condition: if 'issuetype = ABC'

Action: then send email to 'assignee'.

 

but it always notifies to the old assignee (assignee of issue A).

(I can not use particular mail ID to notify as i have multiple assignee for multiple tasks and i can not create separate rule for each ID.)

Please help me on this and if possible please elaborate your answer briefly as i have a deadline to submit this.

Yury Lubanets

Hi @Ramesh Kale 

Maybe you still need the answer

Changing assignee using automation rule happens after the creation of the issue. So you need either to change assignee in your script (when you create issue B using post function) or to change trigger to "Trigger:: When: 'Issue Updated'" and to correct your condition.