Bitbucket Server TCP/IP connection error

Question

After installing a new instance of Bitbucket Server on a server and connecting it to an external database successful two or three days ago, yesterday I started getting the following TCP/IP error when I navigate to http://localhost:7990 on that server.

* The database, as currently configured, is not accessible.
The TCP/IP connection to the host xxxxx port xxxxx has failed. Error: "Connection refused: connect. Verify the connection properties. Make sure that an instance of SQL Server is running on the host and accepting TCP/IP connections at the port. Make sure that TCP connections to the port are not blocked by a firewall.".

The database is, in fact, installed and was working fine for a time as I can query it and see the new users I created in the UI just after installation.  I verified the TCP/IP connection to the SQL Server (which exists on another server) via ping, ODBC, and Telnet.  No issues there.  Where can I look next to debug this issue?  I don't see a <Application Folder>\logs directory or anything similar.

Thanks in advance,
Jeff

Jeff Marmash · Answer

Found the log folder.  Here is a complete logging after one attempt to start Bitbucket Server.  Didn't find anything in the forums that seemed related to this issue.

2019-07-18 08:12:14,910 WARN [http-nio-7990-exec-3] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [hazelcastFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,913 WARN [http-nio-7990-exec-3] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [requestAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [hazelcastFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [requestAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [entityMovedFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [pluginProvidedAuthenticationFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [trustedApplicationsAuthenticationFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,915 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [goGetFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [requestAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [entityMovedFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [trustedApplicationsAuthenticationFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [springSecurityFilterChain]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [authenticationAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [standardResponseHeadersFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [requestAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [entityMovedFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [trustedApplicationsAuthenticationFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [springSecurityFilterChain]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [authenticationAttributeFilter]; no Spring WebApplicationContext is available
2019-07-18 08:12:14,916 WARN [http-nio-7990-exec-7] c.a.j.s.w.f.BypassableDelegatingFilterProxy Bypassing [standardResponseHeadersFilter]; no Spring WebApplicationContext is available

Thanks,
Jeff

Jimmy Seddon · Answer

Hi @Jeff Marmash , The logs for BitBucket are located in: /log - for the main application logging and /logs - for stdout, stderr, etc. Do you have this installed on a Unix or Windows server? On windows you could also check event viewer to see if it's not even getting to the point of writing to a log file. I hope that helps point you in the right direction. -James