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Option to link one Jira issue to another is missing from "More" dropdown

Tech Support_c3ggcl

We are running Jira 6.2.6 and Agile 6.4.0.6 - our users seem to have lost the ability to link Jira issues (possibly since the upgrade from Jira 6.0.6/Agile 6.3.6.1?). The "Link" option is not shown on the More> dropdown menu and typing the keyboard shortcur "." followed by Link only shows "Epic Link" as an option.

Can anyone suggest some troubleshooting steps - I've exhausted every avenue I can think of!!

Thanks in advance, Mark.

Accepted answers

Tech Support_c3ggcl

Fixed it!! The permission for linking issues in the default permission scheme was set to "Group (Users)", but all our users are members of "jira-users" - adding that group explicitly to the link permission has solved the problem. I still can't work out how/when this behaviour changed, but I guess it doesn't matter much now

Mark.

All comments

Elisa [Atlassian]

Hi Mark,

Do you use JIRA standalone or OnDemand?
Also, have you checked these users permissions?

Cheers!

Tech Support_c3ggcl

Mark.

Elisa [Atlassian]

Good to know!

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