I am not able to mention fellow colleagues in the comment. Also not able to change status of the JIRA issue or assign to someone. Please tell me what could be the issue in my JIRA account.

Question

I started working on some project recently and it uses JIRA for Agile management. Now the issue what i am facing is, I am not able to mention my fellow colleagues in the comment, not able to change JIRA issue status or assign the issue to someone. Could someone please tell me what could be the issue with my JIRA account.

I am able to create new JIRA issues.

Nic Brough -Adaptavist- · Answer

Status change is controlled by conditions on the workflow.  You probably don't match the conditions - are you a user and/or developer and/or in other roles in the project?

Paula Silveira · Answer

Hello there,

Do you have Browse Users permission? You can check this on Global Permissions.

Thanks and regards,
Paula Silveira