How to customize the new account email text?

Question

We use self-hosted JSD for all customer interaction, and often invite new customers (NOT agents) to use the service desk.

I want to customize the text that the customer receives.

We also want to change "created a Jira account..." since we do not generally refer to the system as Jira.

Here's what they get now.

Any ideas on this?

Michael Woffenden · Answer

Thanks, we will try that.

Krzysztof Daukszewicz [CoreSoft Labs] · Answer

Have you tried editing velocity templates?

https://confluence.atlassian.com/adminjiraserver/customizing-email-content-938847640.html