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What are the rules to be able to save a table in a Jira ticket

Camille Puisais

Hi,

What are the "unacceptable characters" Jira is talking about when trying to save a description with a table and info panels in it ?

Is there a maximum of "all types of" characters for one cell of a tab ? For the whole table ?

Is there any rule about bullet lists in a table which could cause a saving error ?

Currently we have to use the old version of Jira to be able to save our content in our table but soon this won't be possible anymore...

Where are the formatting rules published ?

Regards

Accepted answers

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Dario B

Hi @Camille Puisais ,

If I understand correctly, you are using Jira Cloud and you are not able to add tables into issue description in the new issue view.

If this is correct, then this is actually expected since as mentioned in the the new jira issue view documentation page we have replaced wiki with markdown formatting:

New Atlassian editor

We're also rolling out a new editor as part of the new issue view, with a cleaner look and markdown support.

And, in the markdown formatting in Jira Cloud documentation page, is explicitly mentioned that tables and emoji's are not available yet:

Tables and emoji aren't supported for everyone just yet, but will be in the next month or so. If you can't add tables in the new issue view just yet, you can click through to the old issue view to add them.

If you want to be updated on the status of this feature, please vote and add yourself as a watcher (after log-into jira.atlassian.com) to the below feature request ticket:

JRACLOUD-71388: Ability to use symbols, emojis, and special characters in new issue view

Finally, some more information on this topic is available in the description of the previous ticket open to track this (that was a bit too generic and has now been closed in order to have the feature tracked in the above one):

JRACLOUD-69259: Wiki Markup does not work in the New Jira Issue View

I hope this explains. Please let me know if you have further questions on this topic.

Cheers,
Dario

Camille Puisais

Hi,

Thanks for your answer.

Actually, I am able to add a table and edit and save it in the new view of Jira, with no error.

However, for a person sitting just next to me, with the exact same project and version of Jira, it is not possible to edit and save a table in a ticket without having the formatting error message. The only difference I see between her table and mine is the lenght of her content in some cells compared to my table which appears to be more basic (no bullet list either in my table for example).

She has to go through the old view has you have mentioned.

Is there a possibility she didn't get the update yet and I did ?

"Tables and emoji aren't supported for everyone just yet, but will be in the next month or so. If you can't add tables in the new issue view just yet, you can click through to the old issue view to add them."

Camille

Dario B

Hi @Camille Puisais ,

Can you ask your colleague to check if she is using any of the characters/symbols/emoji's that are specified in the page linked in JRACLOUD-71388 (link below)?

https://confluence.atlassian.com/confcloud/use-symbols-emojis-and-special-characters-724764854.html

If she is using any of those characters, then this is indeed the known issue tracked in JRACLOUD-71388.

If she is not using any of those characters instead, then further investigation is needed and I can open a support request on your behalf for this. You can also open it yourself by going to: https://support.atlassian.com/contact

Please let me know.

Cheers,
Dario

Camille Puisais

Hi,

Well, she does but I do use them too and it works fine for me in my table.

Some colleagues are saying that it might be because of too many characters in the whole description or by cell.

Would it be possible ?

Camille Puisais

Hi,

Thanks a lot for your help, I'm also just back from my holidays.

I tried this morning with the steps you gave (new user story, same content, save)

--> no problems for saving !

Maybe it's because the tickets were cloned (the ones not being saved with the new version) ?

I will tell my co-worker to preferably create a new issue instead of cloning one for next time in order to test this.

If the problem persists, I will let you know.

Regards,

Camille

Dario B

Welcome back @Camille Puisais ,

This sounds like a plan, let me know if the issue persist and we will further dig into it

Cheers,
Dario

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