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Need help to silence the DEBUG error which is getting logged in jira log file

nallu

We are seeing error which gets logged in log file for almost every second. We have no idea from where it is coming and how to fix it.

Does anyone have any idea? Please help..

Here is sample error:

2019-07-16 12:02:49,310 http-nio-8080-exec-430 DEBUG kcheung 722x21625054x5 12947o3 10.6.20.240 /rest/internal/2/user/mention/search [c.a.j.b.user.search.DefaultUserPickerSearchService] Crowd query: offset=0, limit=20
2019-07-16 12:02:49,317 http-nio-8080-exec-430 DEBUG kcheung 722x21625054x5 12947o3 10.6.20.240 /rest/internal/2/user/mention/search [c.a.j.b.user.search.DefaultUserPickerSearchService] We did a nice efficient crowd query!

Accepted answers

Petr Vaníček

Hi,

try go to /crowd/console/secure/admin/loggingProfiling.action in Crowd and add "c.a.j.b.user.search.DefaultUserPickerSearchService" as new class and set it to ERROR level. Then it should be ok.

Matt Doar_tzgiej

As Petr said, go to the Logging and Profiling page at /secure/admin/ViewLogging.jspa. Here click on "Configure logging level for another package."

The name for the package in full is

com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService

The log messages shorten this name to c.a.j.b but that's not what to use

Then select a log level such as ERROR to avoid seeing the DEBUG log messages.

All comments

Petr Vaníček

Hi,

try go to /crowd/console/secure/admin/loggingProfiling.action in Crowd and add "c.a.j.b.user.search.DefaultUserPickerSearchService" as new class and set it to ERROR level. Then it should be ok.

nallu

Hi @Petr Vaníček , Thanks for taking a look. We are not using Atlassian Crowd at all. We are just using Microsoft Active Directory.

We never seen these errors in the past. Suddenly, we getting it.

Recent activity that we did is,

- Upgraded UPM to latest version

- Upgraded Script runner to latest version

nallu

Do you think, adding new class `c.a.j.b.user.search.DefaultUserPickerSearchService` in the

/jira/atlassian-jira/WEB-INF/classes/log4j.properties file would fix it???

Petr Vaníček

In that case yes, just add it in Jira in same way and let me know.

That isn't error, but debug line.

Matt Doar_tzgiej

As Petr said, go to the Logging and Profiling page at /secure/admin/ViewLogging.jspa. Here click on "Configure logging level for another package."

The name for the package in full is

com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService

The log messages shorten this name to c.a.j.b but that's not what to use

Then select a log level such as ERROR to avoid seeing the DEBUG log messages.

nallu

Ah thanks @Matt Doar , It worked. As you said, we have to as full package com.atlassian.jira.bc.user.search.DefaultUserPickerSearchService.

thanks a lot!!

I have wrongly added as

<span>c.a.j.b.user.search.DefaultUserPickerSearchService</span>

How can I delete this entry from /secure/admin/ViewLogging.jspa page?? I don't see any delete option there..

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