PLEASE HELP - JIRA SERVER PRODUCTION DOWN

Question

Hello All, Jira Production instance was down and we see this Error in the Atlassian Jira logs: 2019-07-16 07:33:57,722 http-nio-9000-exec-34 ERROR 430315 439x400187x149 pns1n2 10.53.81.190,127.0.0.1 /issues/ [NoModule] There was an error getting a DBCP datasource. Can this be due to " 20" in the DBconfig.xml file? This is MySQL. Please suggest. Thank you.

Nic Brough -Adaptavist- · Answer

You've not given us enough log to work out a root cause, although I suspect you're going to find a simple "Cannot connect to the database" error.

You should be able to follow it through the docs Mikael points to to be able to work it out.

Petr Vaníček · Answer

Hi,

can you share longer version of log via code block or service like Pastebin?

Abhinav Arae · Answer

Hello Mikael,

Thank you for your reply. Your solution is not helpful to fix the issue currently. I would like to know the exact root cause looking at my Error above.

Thank you.