Snagit Image does not display in Edit mode

Annabel Nemmers

When editing a page, the snagit images already on the page do not display.  Makes this difficult and not an ideal user experience when collaborating with others.  Has anyone else experienced this. I searched the community pages and didn't find anything recent.  

Thank you

Diego_88dj6o

Hello there Annabel!

I am not really familiar with Snagit and what it does. However, I can tell you that Macros do have different views. As an example we have HTML Macro. Here we have it in Edit Mode:

 

And here we have it in View Mode:

 

If SnagIt is a macro, this is most likely the case. As next steps, please let us know:

1. If SnagIt is a macro or any other type of integration
2. If this was different before
3. If there are any kind of errors on screen

Also, if possible, send us a screenshot of what is shown in edit mode. Just be careful Not To Disclose Any Sensitive Data. Since Community is an open Space anyone can see what is posted here.

Let us hear from you Annabel. Looking forward to your reply.