Hello, I am completely new with atlassian apps and have no expierence with them. After restarting the VM that holds our atlassian apps, our team has the following error when trying to login: * Sorry, an error occurred trying to log you in. Please try again. I get the same error even if i try to login with wrong credentials. Host is windows server 2016.

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"Sorry, an error occurred trying to log you in. Please try again." When trying to login

Miroslav Denkov

Hello,

I am completely new with atlassian apps and have no expierence with them.

After restarting the VM that holds our atlassian apps, our team has the following error when trying to login:

Sorry, an error occurred trying to log you in. Please try again.

I get the same error even if i try to login with wrong credentials.

Host is windows server 2016.

Accepted answers

Jakub Sławiński

Can you check your server logs? Do you use any external authentication like LDAP?

All comments

Jakub Sławiński

Can you check your server logs? Do you use any external authentication like LDAP?

Miroslav Denkov

I checked JIRA logs, here is what I found:

2019-07-15 13:49:16,569 ERROR [http-nio-8090-exec-4] [confluence.pages.actions.HeartbeatAction] startActivity No content found or no permission to view content with contentId: 46694519

-- referer: http://atlassian/confluence/pages/resumedraft.action?draftId=46694519&draftShareId=8b433921-b42d-4f56-b9d6-f37ea6e48490 | url: /confluence/json/startheartbeatactivity.action | traceId: 59838313f4541917 | userName: anonymous | action: startheartbeatactivity

2019-07-15 13:49:21,025 ERROR [http-nio-8090-exec-8] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Remote JIRA Directory' is not functional during authentication of 'user'. Skipped.

-- referer: http://atlassian/confluence/dologin.action | url: /confluence/dologin.action | traceId: 1dae63641495d81c

2019-07-15 13:49:21,029 WARN [http-nio-8090-exec-8] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

->[com.atlassian.confluence.user.DefaultUserAccessor.authenticate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #2071333334)

-- referer: http://atlassian/confluence/dologin.action | url: /confluence/dologin.action | traceId: 1dae63641495d81c

2019-07-15 13:49:21,030 WARN [http-nio-8090-exec-8] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <user>.

-- referer: http://atlassian/confluence/dologin.action | url: /confluence/dologin.action | traceId: 1dae63641495d81c

com.atlassian.crowd.exception.runtime.OperationFailedException

Like I said, I'm completely new to the infrastructure and I don't know if there is LDAP functionality.

We have no problems connecting to atlassian/jira, but atlassian/confluence shows the same mistake no matter what.

Miroslav Denkov

I forgot to mention that we are using JIRA instance as an authentication.

Jakub Sławiński

The heartbeat error is harmless, as according to:

https://confluence.atlassian.com/confkb/getting-a-lot-of-heartbeataction-errors-in-the-logs-777004078.html

The error with authentication is similar to:

https://jira.atlassian.com/browse/CONFSERVER-29790

Can you check that you properly configured all the endpoints?

Miroslav Denkov

Yes, as you can see the Application Links are okey, so these connections look fine.

The problem appears with user directories.

Jakub Sławiński

What about these screenshots:

1. the Confluence administration page User Directories (http://confluence_server:port/plugins/servlet/embedded-crowd/directories/list)
2. the Confluence administration page Edit Security Configuration (http://confluence_server:port/admin/viewsecurityconfig.action)
3. the Jira administration page Configure Application Links (http://jira_server:port/plugins/servlet/applinks/listApplicationLinks)

and the possible solution for the mismatch in the application name string:

1. Go in Jira to Administration / User Management (.../secure/admin/ConfigureCrowdServer.jspa). Delete the existing Confluence entry (if there is one) and re-create it. Use 'Confluence' as the application name and the admin password to authenticate in Jira. Save the entry and it should appear in the top of the list in "Configure User Applications'

2. Go to Confluence in Administration / User Directories (.../plugins/servlet/embedded-crowd/directories/list). Add a directory and select type 'Atlassian JIRA'. Use the internal URL to jira and the admin password, the application name has to match what you entered in step 1, for me it's just 'Confluence'. Test and save if it validates.

3. Move the Jira directory entry to the top of the list so it is the defult authorization provider. Test and Synchronise links should work correctly. If so, everything should be working correctly.

Let me know if you are able to complete the 3 steps successfully.

Miroslav Denkov

The second step here is the one that I failed to proceed earlier. Now with the same result.

Here are some more screenshots:

Jakub Sławiński

Can you try the mentioned solution for the mismatch in the application name string?

Miroslav Denkov

I cannot proceed to step 3 because at step 2 the UI wont let me choose the option because when I click "Test" the test fails and I'm left there.

I used the URL's that I gave earlier, not IP's.

Jakub Sławiński

Can you try with the IPs?

Miroslav Denkov

Since I'm new in the company, I don't know all the IP's/ports of the Atlassian apps.

Tomorrow I will ask if someone can give them to me and try them. I will post the result here.

The syntax should be like this, right?

http://192.168.1.3:8090

Jakub Sławiński

Yes, please also note that you missed the ports in your urls.

You should also find the ips/ports in the server configuration. Please take a look at:

https://confluence.atlassian.com/kb/how-to-create-an-unproxied-application-link-719095740.html

Hugo_c3jc0l

Hello, We had a similar problem here.

Our problem was solved when we reconfigured the user directory within Confluence and Jira.

First it was necessary to add an external connection with application name and password in Jira.

Then we add this connection created with these credentials in Confluence.

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