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JIRA wont startup after entering url:http://localhost:8080/secure/Dashboard.jspa

Andrew Chung_pw69ej

Can anyone help me to get my JIRA Instance running again on my computer?

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Tomas Gustavsson_mf0n45

please check you logfile, you should have an error message there

Tomas Gustavsson_mf0n45

check jira.log

Andrew Chung_pw69ej

I did a search and this file - jira.log does not exist anywhere on my computer. Here is the error i get when i try to start up jira -

Unable to connect

Firefox can’t establish a connection to the server at localhost:8080.

Nic Brough -Adaptavist-

Start with a look at the log file, that should tell you why it is not running. I'm afraid there is no "jira.log", that seems like a blind guess to me. The logs you need to look at are

<jira home directory>/logs/atlassian-jira.log

<jira installation directory>/log/catalina.out

The first will tell you if the service has tried to run and failed within Jira, the second only matters if the first is not there, it will tell you what has gone wrong as Tomcat has tried to load Jira but failed.

Andrew Chung_pw69ej

In directory ...user/atlassian/jira/logs here is what i have. Is this about right? I am really feeling lost here. jira capture.PNG

Andrew Chung_pw69ej

Here is what i have for the catalina file:

13-Jul-2019 13:52:16.454 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Users\andre\Atlassian\JIRA\jre
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_181-b13
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Users\andre\Atlassian\JIRA\conf\logging.properties
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Users\andre\Atlassian\JIRA\bin\..\logs\atlassian-jira-gc-%t.log
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
13-Jul-2019 13:52:16.470 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Users\andre\Atlassian\JIRA\temp
13-Jul-2019 13:52:16.486 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Users\andre\Atlassian\JIRA\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;c:\users\andre\appdata\local\temp\e4j8121.tmp_dir1563050445\jre\bin;C:\Users\andre\AppData\Local\Temp\e4j8121.tmp_dir1563050445\user;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\andre\AppData\Local\Microsoft\WindowsApps;C:\Users\andre\AppData\Local\GitHubDesktop\bin;.]
13-Jul-2019 13:52:16.673 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 644 ms
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
13-Jul-2019 13:52:16.689 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
13-Jul-2019 13:52:28.283 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
13-Jul-2019 13:52:28.298 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
13-Jul-2019 13:52:28.314 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 11629 ms
13-Jul-2019 13:52:30.283 WARNING [main] org.apache.catalina.core.StandardServer.await StandardServer.await: Invalid command '' received
13-Jul-2019 14:03:12.708 WARNING [http-nio-8080-exec-13] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI http://localhost:8080/rest/jira-importers-plugin/1.0/demo/create, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.40
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Apr 10 2019 14:31:19 UTC
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.40.0
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Users\andre\Atlassian\JIRA\jre
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_181-b13
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.665 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Users\andre\Atlassian\JIRA\conf\logging.properties
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Users\andre\Atlassian\JIRA\bin\..\logs\atlassian-jira-gc-%t.log
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Users\andre\Atlassian\JIRA
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Users\andre\Atlassian\JIRA\temp
13-Jul-2019 14:07:26.681 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [C:\Users\andre\Atlassian\JIRA\jre\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Windows\System32\OpenSSH\;C:\Users\andre\AppData\Local\Microsoft\WindowsApps;C:\Users\andre\AppData\Local\GitHubDesktop\bin;.]
13-Jul-2019 14:07:26.822 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
13-Jul-2019 14:07:26.837 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 606 ms
13-Jul-2019 14:07:26.853 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
13-Jul-2019 14:07:26.853 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.40
13-Jul-2019 14:09:17.436 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
13-Jul-2019 14:09:17.889 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
13-Jul-2019 14:09:17.967 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 111126 ms
13-Jul-2019 14:13:04.679 INFO [Thread-4] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8080"]

Nic Brough -Adaptavist-

Ok, that looks like a healthy startup. We'll need to see the atlassian-jira.log

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