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Emails not creating requests/issues in Service Desk

Bongani Thwala

Good day,

Can someone assist me as I have noticed that

Emails not creating requests/issues in Service Desk

I have sent test emails and mine are creating requests/issues in the service desk but for some all other customers it is not working.

I have double checked the customers that are whitelisted but the emails they sending are not creating any requests/ issues.

What could be the problem.

Failed email.PNG

Accepted answers

All comments

Kerem Caglar _Solveka_

Go into Applications > Email requests page

and then browse to the bottom of the page and find the problematic service desk mail handler row. Click View logs. You'll see all the mail logs.

Bongani Thwala

Hi Kerem,

Thank you for taking the time to respond to my issue.

Please assist me where do I find "Applications"?

Kerem Caglar _Solveka_

On Jira'a Admin menu. Top right corner, cog menu

Bongani Thwala

Jira email.JPG This is what I am seeing now

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