Auto transitioning

Question

Hi guys,

I've been working through the documentation and a couple of other websites and blogs to try and figure out how to apply auto transitioning - but with no luck.

We are running JIRA v6.3.5a.

Let me explain what we need:

We manually change the status of a JIRA issue to "Awaiting Response" as soon as we ask the user for something.  Now, we want to set up an "Auto Transitioning" event (or something) that will change the status of the issue to "Open" (or actually another custom status) as soon as the user reply on the issue.  How can we do this?

Regards,

Pieter

JanaW · Answer

with the plugin, do you know if you can have it auto transition based on a date? So if I have a target date of 9/1 on the issue for it to go from open to in progress, can I make it move automatically as of 9/1?

Sonesh Jane · Answer

@Pedro Cora [Atlassian] @Jobin Kuruvilla [Go2Group]

Sonesh Jane · Answer

Hi Pedro, I don't have the exact same situation, but similar lines

Whenever an issue is created it has a "Draft" status. the next status it transitions into is "Waiting for approval" and then "approved"

I want the issue to automatically transition from "Draft" to "Approved" if a certain field has a specified value. In this case, the field is Type and value is "Standard".

So if the issue is of the type "Standard" then it should go from "Draft" to "Approved" else it should follow its natural route.