Hiding a JSD instance - not sure if that's phrased correctly

Question

Hello,

I stated a JSD project to get to know JIRA. Having learned enough to get going I decided to create a new JSD instance and recreate the good bits from my first one and therefore not have have my botched customisations on what will be the live version.

When I go to my support portal, both the service desk instances are shown...is there a tick box somewhere which turns off my original service desk from appearing in the portal? I'd like to keep the original version as a test bed for trying out ideas and then recreate them in the live version if they work out well.

Thanks in advance.

David

Olga Videc · Answer

Hello @IMGS IT

Had the same problem, solved with

Extension for Jira Service Desk add on

It allows you to hide JSD, or allow for some groups.

Also has some nice additional features.

When you install it go to your JSD -> settings -> find Visibility at the bottom of the page where you can set the visibility of your SD.

BR, Olga

Valdis_0z1iya · Answer

Removing Service desk customer - portal access from Permissions won't do the trick?
Or you don't want to even show them that you're working on other project?