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How to make JIRA to send me an email when someone opens a new JIRA tickets?

Lawrence_j3cpev

I would like ask JIRA to send me an email when anyone in the team has opened a new ticket? Can you tell me how can set this up as a user?

Thank you,

Lawrence

Accepted answers

Payne

You can modify the Issue Created section of the notification scheme for your project.

Joe Pitt

If you are a standard user you can't do it. To modify the notification scheme like @Payne says you need to be an administrator.

Inactive Stephen

Hi @Lawrence

If you want each ticket in your Jira Project / Instance created to send you an email - you could add yourself to the notification scheme (you'll need Site Admin permissions):

Press the Administration button on the navigation bar (top-right, it's a cog)
Choose Issues and from the left-hand menu, select Notification schemes
Select the notification scheme applied to your project(s)
Under Issue Created, choose Add
In the list, select the appropriate user. For just one user (you), you could select Single User - then press Add. Alternatives could be notifications for a specific component, etc.

^ Remember this will apply to all projects which use that notification scheme - so if you wanted to receive these notifications for just one project, you might need to apply a new notification scheme to it.

You can copy and modify an existing notification scheme if needed - from the main Notification scheme page mention in (2) there is an option to copy a scheme to the right.

If this would be too many emails - an alternative is to create and save an issue filter which searches for newly created issues within a timeframe and set a subscription to send you a list - for example:

Search for issues created within the last 15 minutes and Save it
Under Details, select New Subscription
Select to send the filter to yourself every 15 minutes and press Subscribe

Ste

Lawrence_j3cpev

By Stephen Wright

Hi @[deleted]
If you want each ticket in your Jira Project / Instance created to send you an email - you could add yourself to the notification scheme (you'll need Site Admin permissions):
1. Press the Administration button on the navigation bar (top-right, it's a cog)
2. Choose Issues and from the left-hand menu, select Notification schemes
3. Select the notification scheme applied to your project(s)
4. Under Issue Created, choose Add
5. In the list, select the appropriate user. For just one user (you), you could select Single User - then press Add. Alternatives could be notifications for a specific component, etc.
^ Remember this will apply to all projects which use that notification scheme - so if you wanted to receive these notifications for just one project, you might need to apply a new notification scheme to it.
You can copy and modify an existing notification scheme if needed - from the main Notification scheme page mention in (2) there is an option to copy a scheme to the right.

If this would be too many emails - an alternative is to create and save an issue filter which searches for newly created issues within a timeframe and set a subscription to send you a list - for example:
1. Search for issues created within the last 15 minutes and Save it
2. Under Details, select New Subscription
3. Select to send the filter to yourself every 15 minutes and press Subscribe
Ste

All comments

Payne

You can modify the Issue Created section of the notification scheme for your project.

Joe Pitt

If you are a standard user you can't do it. To modify the notification scheme like @Payne says you need to be an administrator.

Inactive Stephen

Hi @Lawrence

If you want each ticket in your Jira Project / Instance created to send you an email - you could add yourself to the notification scheme (you'll need Site Admin permissions):

Press the Administration button on the navigation bar (top-right, it's a cog)
Choose Issues and from the left-hand menu, select Notification schemes
Select the notification scheme applied to your project(s)
Under Issue Created, choose Add
In the list, select the appropriate user. For just one user (you), you could select Single User - then press Add. Alternatives could be notifications for a specific component, etc.

You can copy and modify an existing notification scheme if needed - from the main Notification scheme page mention in (2) there is an option to copy a scheme to the right.

Search for issues created within the last 15 minutes and Save it
Under Details, select New Subscription
Select to send the filter to yourself every 15 minutes and press Subscribe

Ste

Lawrence_j3cpev

By Stephen Wright

Lawrence_j3cpev

The alternative works somewhat, but how to stop the notification when there is no ticket opens in the last 15 minutes, for example?

Payne

There should be a checkbox for "Email this filter, even if there are no issues found" ... make sure it is not checked.

Lawrence_j3cpev

It's not check and yet I still get the email notification.

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