In the past, in Jira Software, we've used one-, two- and three-column Kanban boards to do quick dragging-and-dropping prioritization/ranking of tickets.
Is there a way to offer something like that to Service Desk customers? It would have to be such that, for each board/instance, a specific set of allowed users (e.g. by group, by organization, etc) can view a minimal set of info on a specific set of tickets (e.g. by JQL) and prioritize them.
