Issue with attachments in the comments.

Aliaksandr Maletski

Hi Atlassian community,
our US company use JIRA software in our daily bases. After new interface came in we have many issues with attachments in the comment section.
Technically we was doing the same flow that we did in old version:
attaching different jpeg, png, excel and word. But after saving attempt we observe error about incorrect format and after refreshing the comment was gone. 
Please, resolve it out because it impacts on our business.

Earl McCutcheon

Hi Aliaksandr,

Thanks for reaching out, and I would love to take a closer look at the behavior you're describing, and this does sound like there is some room for improvement or possible bug.

First do you have the syntax of the error you encountered or know how to reproduce it? Screenshots would be helpful if you can grab any.   For recreation steps is it related to a specific filetype uploaded possibly, like any time the specific file type is uploaded the error is triggered.

Then for the refresh that you noted that is removing your common can you please list the steps you are following that are triggering this to occur.  Was the refresh happening in conjunction with the error as an auto refresh when the error occurred or was the error doing something like preventing you from continuing so you had to manually refresh the page to continue?

Regards,
Earl