Why I can't set SLA Status this filed?

Cecilia Chu

I added a new text field in view screen, named "SLA Status". This filed type is  "Text Field (single line)".
It be populated base on Time to resolution this field.
I added a post-function in CST this issue type's workflow, When I click resolve transition, It not works, appear error.

Please check the code:

string timeToValue = timeToResolution;
// Get index of last '|'
int index = lastIndexOf(timeToValue, "|");
int length = length(timeToValue);
if(substring(timeToValue, index+1, length) < 0)

{ slaStatus = "Breached"; }

else

{ slaStatus = "Met"; }

 

I will attached some screen shots.

Andrew_g4chs4

Hi @Cecilia Chu ,

Maybe field no have screen in transition? Try add some screen in transition and associate field with screen.

B.R.