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Internet is disconnected while setup the jira

Slice Carving

I have just installed jira. I crossed the db setup and all. While choosing the avatar internet got disconnected. After got internet, Im not able to continue the further steps. I am getting error while type my ip 64.202.186.248:8080 it showing "

This site can’t be reached

64.202.186.248 refused to connect.

Accepted answers

Ismael Jimoh

Hi @Slice Carving

You would need to drop your database and reinstall JIRA.

While JIRA has not gotten to the Dashboard, it is not truly installed.

Hence:

Stop JIRA.
Drop the database,
Create a new database with the same name.
Restart JIRA,
Proceed with the configuration again.

I hope this helps.

Cheers

All comments

Ismael Jimoh

Hi @Slice Carving

You would need to drop your database and reinstall JIRA.

While JIRA has not gotten to the Dashboard, it is not truly installed.

Hence:

Stop JIRA.
Drop the database,
Create a new database with the same name.
Restart JIRA,
Proceed with the configuration again.

I hope this helps.

Cheers

Slice Carving

@Ismael Jimoh thanks for your reply. I am trying to stop my jira but I can't. It showing error like this. "PID file found but either no matching process was found or the current user does not have permission to stop the process. Stop aborted."

Ismael Jimoh

@Slice Carving

Potentially the instance is no longer running. I will suggest looking at your running applications on linux you can run (ps aux|grep jira) to see if it is running.

If it isn't then you can always continue the other steps mentioned.

Cheers.

Slice Carving

@Ismael Jimoh I run that command it showing "root 2775 0.0 0.0 112708 980 pts/0 S+ 03:52 0:00 grep --color=auto jira" I tried "kill -9 2775" but I can't able to kill the process. It showing "No such process"

Suhas P

Your question is bit confusing me. Why do you need internet connection for installing Jira server?

Is database running on same server or on remote server?

What does logs show? Check logs for detailed troubleshooting.

Slice Carving

@Suhas P thanks for your response. I checked error log. This is my error "2019-07-09T22:06:26.511-0700: 287.906: [GC (Allocation Failure) 2019-07-09T22:06:26.512-0700: 287.908: [DefNew: 356797K->284K(401152K), 0.1186361 secs] 891557K->535044K(1292420K), 0.1200772 secs] [Times: user=0.12 sys=0.00, real=0.12 secs]"

Suhas P

This means there no enough space for GC. JVM ran out of space during Garbage collection. Could you tell how much ram do you have on the server and how much is allocated for Java heap?

Try increasing java heap memory in setenv.sh (in Unix based) file in <jira_instaltion>/bin directory.

https://confluence.atlassian.com/adminjiraserver/increasing-jira-application-memory-938847654.html

Slice Carving

@Suhas P Already I have a

JVM_MINIMUM_MEMORY="384m"
JVM_MAXIMUM_MEMORY="2048m"

but still having same problem

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